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  A new three-guarantee policy for cars will be introduced, and the fine for 4S stores will be raised to 500000 yuan.

  The automobile three-guarantee policy is the abbreviation that the selling enterprise carries out "guaranteed repair, replacement and refund" to the goods sold, which means that after the goods enter the consumption field, the seller is responsible for the goods purchased by the buyer and adopts a credit guarantee method within a certain period of time. However, during the many years of implementation, the automobile three-pack has caused some controversy, and the rights and interests of some consumers have not been well protected, so in the new version of the automobile three-guarantee policy, the National defective Product Management Center has made some improvements and adjustments. On December 20, at the site of the China Automobile Merchants Summit Forum, he Xing, director of the three guarantees Department of the National defective Product Management Center, spoke about the latest change trend of the automobile three guarantees policy.

  Three packages of cars 2019-12-21
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  The follow-up impact of the incident of protecting the rights of the female owner of Mercedes-Benz pushes the new three-guarantee policy.

  With the "Mercedes-Benz female owners rights incident" fermented, Mercedes-Benz for new car quality assurance policy. A brief review of the timetable of the incident: on February 25 this year, the female car owner signed a phased purchase contract in Xi'an Star to buy a Mercedes-Benz CLS 300 sedan worth about 660000 yuan. After picking up the car on March 27, the female owner said that before they opened the 4S store, they found the engine oil leak and asked to negotiate to return the car, but the two sides failed to reach an agreement. On April 9, when the female car owner Mercedes-Benz was on the hood, she communicated with the staff of the 4S store about the oil leakage of the vehicle engine. Then the video fermented online, Mercedes-Benz official.

  Mercedes-Benz new car launch 2019-05-22
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  The new car three-guarantee policy will be implemented next year.

  On July 26, the State Administration of Market Supervision and Administration promulgated the provisions on the responsibility for repair, replacement and return of Household Automobile products, and announced that the regulation will come into effect on January 1, 2022. According to reports, the biggest change in the new version of the "three guarantees" policy is the addition of relevant provisions on "guaranteed repair, replacement, and refund" of power batteries, drive motors and other new energy vehicles in the relevant provisions of the "three guarantees of liability". Among them, within 7 days from the date of validity of the three packages, the engine, transmission, power battery, driving motor or its main parts need to be replaced due to quality problems.

  Automobile three-package policy 2021-07-27
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  The car owner newly bought Volkswagen has quality problems, but the 4S store said that the engine should be replaced according to the three-package method.

  A car owner bought a new Volkswagen car and only drove more than 30 kilometers away, the engine made a strange noise, but he was refused to find the 4S store to return the car, saying that he could only replace the engine according to the three-package method. What exactly is the situation? On May 26th this year, Mr. Hong spent more than 200,000 yuan on a Volkswagen CC at the Yingzhong 4S store in Minhou, Fuzhou. On May 30, he went to pick up the car according to the notice of the 4S store. when Mr. Hong drove out of the car, he heard the engine "click" as soon as he stepped on the gas pedal, and then immediately returned to the 4S store for inspection, but the 4S store replied that the reason could not be found yet. How much does Mr. Hong have?

  Volkswagen engine car owner 4S store 2019-06-22
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  Lanto FREE's new car has a serious malfunction and is refused to return the car, the official response

  It is really annoying that there are all kinds of problems in the purchase of a new car only a month ago. Recently, a car owner, Mr. Zhang, posted a video on the Internet, saying that the new Lantu FREE car he bought had lost power and direction in just one month, and there was a problem of getting into a nest while driving, so he put forward a request to return the car, but it was rejected by the manufacturer, and the communication was still fruitless. Mr. Zhang, the owner of the car, decided to protect his rights with the manufacturer. The owner Mr. Zhang released the video of Lantu FREE picking up the car for one month. According to the Financial Network Automobile report, Mr. Zhang said that the new Lantu FREE car he bought had all kinds of problems after driving for only one month.

  Lantu 2022-01-27
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  The "steering failure" of Mercedes-Benz's new car broke out, and some car owners said they almost died.

  Since the incident of protecting the rights of female owners of Mercedes-Benz in Xi'an, the quality of Mercedes-Benz has become the focus of attention of consumers all over the country. Recently, the incidents of protecting the rights of Mercedes-Benz owners have been exposed one after another, which has once again attracted attention. To make matters worse, the incident of "steering failure" of the new Mercedes-Benz car broke out, and some car owners said they were nearly killed. According to media reports on three failures of the new Mercedes-Benz car, Miss Wang in Dongguan spent more than 340000 yuan on a Mercedes-Benz C260 at the Mercedes-Benz 4S store in the south of Dongguan at the beginning of the year. On February 3, Miss Wang and her husband, with their one-year-old child, drove the new car to Hainan for the Spring Festival. On the same day, driving on the Jiangmen Expressway in Guangdong.

  Mercedes-Benz new car owner 2019-04-30
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  The owner found an oil leak in his new car for two months, but the 4S store said it was "too full".

  A month after buying a new car, the owner went to refuel and found that the car was leaking like running water. 4S will use a variety of reasons to push out of the scope of the three-package warranty, what is the specific situation? Last June, Liu, a woman in Zhengzhou, spent 150000 yuan on a new car at the Harvard car Rick store on the Great Wall. Ms. Liu said that after driving her new car for more than a month, she once went to the gas station to refuel. As a result, as soon as she finished filling the gas, the oil began to leak under the car, like running water. Then Ms. Liu quickly contacted the director of the 4S store and got a reply from the 4S store because "the gas is too full". This made Ms. Liu so angry that she bought her new car.

  New car owner oil spill 4S store found 2019-07-01
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  The good news turns bad! There is a leak in the new Tiodi car.

  A week after picking up the car, there was a leak in the skylight of the car, and the happy event became a bad thing. Recently, an Audi owner reported to the media that the roof of his newly bought Audi Q3 was leaking, and the owner thought there was a quality problem with the vehicle itself and reported the problem to the 4S store and asked to change the car, but the 4S store did not agree to it. According to Mr. Liang, the owner of Audi, he bought a Q3 at an Audi 4S store in Suzhou, Jiangsu Province, and picked up the car on January 21, but there was a problem after picking up the car. "on January 29, when my wife and I were driving, we suddenly found water dripping near the cosmetic mirror in the copilot's seat," Mr. Liang said. " Beam.

  Audi 2022-02-26
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  The new car Volkswagen Touguan gearbox leaks out of the engine, and the exit 4S store will charge 25000.

  Less than half a year to buy a new car, because of the oil leak to replace the gearbox, the replacement of the gearbox engine is also leaking oil, the car owner proposed to return the car was charged 25000 yuan by the 4S store. According to the 1818 Golden Eye report, at the end of May, the car owner Mr. Liu spent 225000 yuan to buy a Volkswagen Tuguan L at the Xinzhongyuan Volkswagen 4S store in Beilun, Ningbo. there was nothing wrong with the car, but he just wanted to do some maintenance, but it was found to be defective twice. On September 20, when the car was first maintained in a 4S store, it was accidentally found that the gearbox was leaking oil. According to Mr. Liu, after the chassis armor was removed, he saw a pool of oil on it, including gearshift.

  Volkswagen Tuguan L 2021-11-26
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  It sucks! The trouble code was reported as soon as the new Chevrolet car was mentioned.

  There is something wrong with the new car as soon as it is mentioned, which is very worrying for everyone. Not long ago, Ms. Xie reported to the Consumer report that her newly mentioned Chevrolet engine fault light was on many times. Ms. Xie questioned the quality problems of the vehicle itself and asked the 4S store to give corresponding compensation, but it was rejected by the 4S store. For this reason, she also posted a complaint on the relevant complaint platform. "it is really difficult for me to accept that the newly purchased car broke down on the same day," Ms. Xie told the media. Why does the new car turn on the fault light? Can the problem of faulty lights be solved? Can Ms Xie's request be supported? According to media reports, in 202.

  Chevrolet 2022-01-31
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  1.55 million after buying Porsche for three months, the battery broke down in 4S store: it can be changed, but it doesn't lose money.

  1.55 million yuan to buy a Porsche sports car, driving for three months, there is a quality problem, the car owner asked to return the car, but was rejected by the 4S store. In September last year, Xiao Luo from Ningbo, Zhejiang Province, bought a Porsche Taycan 4S all-electric sports car with a landing price of 1.55 million yuan at the Porsche Center in Cixi, Zhejiang Province, but there was a problem shortly after the launch, according to the Xiaoqiang Hotline-Zhejiang Science and Education. According to Xiao Luo, the car, which has only driven 1700 kilometers, stopped on the road on December 30th, and then it will not start when it is started. The dashboard shows that the electrical system has malfunctioned. Then, Ronaldinho's car.

  Get 2021-02-06
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  Mercedes-Benz ranked first in the annual rights protection of China Consumer Association, and the quality defect became the hardest hit area.

  On January 13, the China Consumer Association released a report on "Top Ten Hot spots of consumption Rights Protection in 2019", in which the incident of "Mercedes-Benz owners crying about rights protection caused reflection from all walks of life" has become the first major topic of social influence in 2019. The China consumers Association said that the result was calculated by the China consumers Association in conjunction with the people's Daily online public opinion data center, based on big data platform data and public opinion and social influence. Mercedes-Benz owners cried that the social impact index caused by the reflection of rights from all walks of life reached 80.5, reaching the top of the list. Review of the incident-in April 2019, a video of a woman crying on the hood of a Mercedes Benz went viral on the Internet. See.

  Benz Mercedes-Benz rights protection 2020-01-13
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  There is something wrong with BMW's new car again, and the handbrake fails when the wheels lock up just a month after buying it.

  Recently, Mr. Shang, the owner of a car in Zhejiang, complained to the media that he had just bought a new BMW X2 that only drove the 1200km for a month, resulting in a failure of the handbrake, causing the vehicle's rear wheels to lock up and unable to drive normally. Mr. Shang bought this BMW at a BMW 4S store in Jinhua, Zhejiang Province on August 5 this year, buying the 2020 BMW X2 sDrive25i leading M off-road set. On September 6, the vehicle suddenly appeared that the electronic handbrake could not be relieved. After many times of restart and returned to normal, Mr. Shang drove the car back to the basement. In the process of going down to the basement, the fault occurred again. According to Mr. Shang's description, after entering the basement.

  BMW X2 2020-09-25
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  The new BMW car broke down repeatedly, and the 4S store agreed to return the car on one condition.

  Mr. Zhou from Hangzhou bought a BMW in March this year, but the new car broke down frequently for two months. The 4S store admitted that it was caused by product problems and could not be repaired at present. Mr. Zhou asked to return the car, and the 4S store agreed to return the car but with certain conditions. In early March this year, Mr. Zhou spent 430000 yuan on a BMW 5-Series hybrid at the BMW 4S store in Yuhang, but the car has been parked in the 4S store since a month ago. Mr. Zhou said that he no longer dared to drive this car. According to Mr. Zhou, the BMW 5-series hybrid was picked up on March 4, and the engine lit up on March 14.

  BMW 5 Series 2020-06-06
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  When the new Mercedes-Benz car is driving normally, the water temperature soars to "130 degrees" netizens: buy Mercedes-Benz to send pressure cookers

  According to Mr. Deng, the owner of the car, he spent more than 400,000 on April 3 to buy an E-class Mercedes-Benz at the Mercedes-Benz 4S store of Hunan Longxing. On June 3, Mr. Deng drove on a business trip. Shortly after starting the car, a red alarm appeared on the Mercedes-Benz dashboard. The water temperature showed 130 degrees Celsius, prompting Mr. Deng to turn off the engine. According to Mr. Deng, Mercedes-Benz experienced three times of engine flameout caused by heat, and the highest water temperature on the car was as high as 130 degrees Celsius. Faced with such a situation, Mr. Deng said that the car can continue to drive, but never dare to drive again, in case the high temperature causes the car to catch fire, the consequences will be unbearable.

  Mercedes-Benz owner 2019-06-09
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  Audi A6L new car was exposed that the high-pressure oil pump has batch defects, customer service: caused by too much high-tech.

  According to the owner to the media, their black Audi A6L driving on the flat road, the chassis suddenly made a loud noise. Two days later, the vehicle had the same failure again. The owner said: "less than half a month to lift the car, only 500 kilometers, inexplicably, the chassis' bang 'loud, like hitting a boulder." At this point, the fault code appears on the driving computer display screen. Then the owner drove the vehicle to the 4S store for inspection and repair. 4S said that the vehicle had been monitored and the fault analysis was that the fuel pump oil pressure was too high or the sensor malfunction. the feedback given was that if it was repaired, either the fuel pump or the sensor would be replaced.

  Audi A6L 2021-08-11
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  Because the new Mercedes-Benz broke down for 3 days, the woman used a loudspeaker to protect her rights in the 4S store, but the police said so?

  Bringing up a new car was originally a happy thing, but for Ms. Liu, a consumer in Zhengzhou, it became an annoyance. At the end of last year, Ms. Liu spent more than 200,000 yuan on a Mercedes-Benz car, but the new car broke down frequently in a few days, and she repeatedly found 4S stores to deal with them, but encountered "delays". In desperation, Ms. Liu can only use a "different" way to protect her rights at the 4S store.

  Mercedes Benz 2021-01-20
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  The latest development of Xi'an Mercedes-Benz female owner's rights protection case Lizhixing was fined 1 million yuan for two major illegal acts.

  Ms. Wang, the famous female owner of the Mercedes-Benz bonnet, has been in hot talk, and the owners of many problematic cars have followed her example by sitting on the bonnet and asking 4S stores for advice. Today, we have obtained the latest news that the result of the investigation by the market supervision department of Xi'an High-tech Zone on the case is that Xi'an Star Automobile Co., Ltd. has sold goods that do not meet the requirements of ensuring personal and property safety, exaggerated or concealed information with major interests to mislead consumers, and was fined a total of 1 million yuan in accordance with the law. According to the report of the appraisal agency, the vehicle involved has the following problems 1.

  Mercedes-Benz ten thousand yuan car owner 2019-05-27
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  Lincoln would-be new car suddenly "clasped" the steering wheel, 4S store admitted quality problems but only repaired and did not change

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  Lincoln 4S. 2019-11-04
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  Xi'an Mercedes-Benz female owner rights protection aftermath, "engine hood protection" has been emulated.

  The rights incident of Xi'an Mercedes-Benz female owner finally came to an end on the evening of April 16, when the owner accepted an apology and reached a settlement with Xi'an star Mercedes-Benz 4S store, but the aftermath of the incident is far from over. In recent days, there has been all kinds of negative news about Mercedes-Benz, and the female owner of Mercedes-Benz once said that she was "afraid of making a wrong demonstration." now it seems that this situation has really happened at the Lanzhou Star Mercedes-Benz 4S store in Gansu Province. staged a scene similar to the rights protection of female graduate students from Xi'an Star, a female car owner sat on the hood of the exhibition car and reasoned with the staff of the 4S store. The woman who defended her rights at the Lanzhou Mercedes-Benz 4 S store on April 1.

  The hood protects the rights imitates the hood 2019-04-18